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*x2 Service Desk Officers (Level 9)* *Follow Pindula on WhatsApp for daily new updates* https://whatsapp.com/channel/0029Va84dngJP21B2nWeyM3v?un *Job Description* Applications are invited from suitably qualified persons to fill the above posts within the Zimbabwe Revenue Authority (ZIMRA) - an equal opportunity employer. *Duties and Responsibilities* Carry out AD, ASYCUDA, SAP and ECTS user access management. Provide first level support functions to all users within Authority. Respond to queries via authorised communication channels (Service desk Automated system, mail, phone and other channels). Ensure queries logged to the Service Desk are answered promptly, logged and escalated appropriately. Ensure customers contacting the Service Desk are dealt with professionally and efficiently. Ensure second level support personnel are informed of incidents and that resolution progress to these incidents is tracked. Notify Service Desk Manager of any incidents of a s us n re and possible breaches in the divisional Service evelAgreements. Aid the Service Desk Manager in producing an asset register of all IT equipment for the Authority. Assist with the identification of Service Desk related problems with a view to prevent/pre-empt potential problems. Run reports to analyse common complaints and problems. Train other staff members on troubleshooting and diagnosing problems. *Qualifications and Experience* A Bachelor's degree in Information Systems, Computer Science or equivalent. Knowledge of Manage Engine Service Desk systems is an added advantage. TIL certification is an added advantage. At least one (1) year hands on IT Service Desk Experience. At least two (2) years' experience supporting Windows 10, PC hardware, Office 2016, and printers is a must. Knowledge of network connectivity e.g Ethernet, IP addressing, DNS, DHCP Skills and Competencies: ---------- *HOT DEALS:* *itel A70 - (128GB, 3GB RAM) $89,* *itel A70 - (256GB, 4GB RAM) $99* *itel P40 (128GB, 4GB), (6000mAh) $99* *itel P40 (64GB, 4G), (6000mAh) $93* *LATEST: itel S24 (128) $124; S24 (256GB) $159* Cash on Delivery in Harare & Bulawayo. Tinotumira kwamuri inosvika. WhatsApp: 0️⃣7️⃣8️⃣3️⃣ 4️⃣5️⃣0️⃣ 7️⃣9️⃣3️⃣ ---------- Confident communicator and presenter. Must possess excellent verbal and written communication skills. Good and time management skills. High level of computer literacy. Self-motivated, with positive attitude towards work. Ability to work under pressure. Unquestionable integrity. *Other* *How to Apply* Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae, All applications should be emailed to: ZimraRecruitment@zimra.co.zw, clearly stating the position applied for and addressed to: The Director,Human Capital Zimbabwe Revenue Authority 6th Floor ZB Centre Corner First Street / Kwame Nkrumah Avenue P. 0. Box 4360, HARARE NB: Please note that only shortlisted applicants will be responded to and females are encouraged to apply. Deadline: 31 March 2023 _If you found this article useful_ *Please support Pindula by forwarding to friends and groups*
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