Home
About
Contact
Register
Login
Generate
WhatsApp Message
*Trainee Customer Services Assistant (x8)* *Follow Pindula on WhatsApp for daily new updates* https://whatsapp.com/channel/0029Va84dngJP21B2nWeyM3v?ib *Job Description* Applications are invited from suitably qualified candidates to apply. Reports To : Customer Services Supervisor ---------- Latest itel A06 on Pindula: 32GB storage, 4GB RAM $69 USD WhatsApp: +263715068543 Calls: 0772464000 ---------- *Duties and Responsibilities* Provides frontline customer service through the dissemination of flight, tourist and general airport information to ensure effective communication at the airport. Receives and handles customer complaints at the airport frontline desk and other (customer services) operational posts in the terminal. Gathers customer feedback through provision of suggestion boxes, comments books and questionnaires, etc. and refers these to the relevant shift Supervisor. Ensures that customers get adequate attention with regards to their needs and expectations at the airport. Makes relevant Airport announcements through the public address system under the guidance of Customer Services Officers. Monitors service delivery of organisations and companies working at the airport to ensure their conformity to airport standards. Updates the flight information display (FIDS system). Records service standards data and passenger statistics for trend analysis. Records all activities that affect passengers and presents these to the Supervisor for analysis and service improvement. Conducts spot checks for general cleanliness of the terminal building to ensure that all facilities are clean for use by airport users. Answers telephone enquiries at theAirport Information Centre. Conducts airport tours for school children, college students and other official airport visitors. Assists in setting up corporate events. *Qualifications and Experience* 2"A" level passes in Commercial subjects. 5"0" levels including English Language Certificate in Marketing, Customer Services, Business Management or equivalence. Diploma in Customer Services, Marketing or Business Management will be an added advantage. Be aged 25 years and below. *Other* *How to Apply* Interested qualified candidates should submit their application letters with detailed CVs, copies of academic and professional certificates to: The Human Resources and Admin Director Airports Company of Zimbabwe (Private) Limited 3rd level, International Building Robert Gabriel Mugabe International Airport Harare NB: Female candidates are encouraged to apply for all positions. Deadline: 10 March 2023 _If you found this article useful_ *Please support Pindula by forwarding to friends and groups*
Copy to clipboard
Feedback