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*IT Helpdesk Technician x2 (Gweru)* *Follow Pindula on WhatsApp for daily new updates* https://whatsapp.com/channel/0029Va84dngJP21B2nWeyM3v?cc *Job Description* Applications are invited from suitably qualified and experienced candidates to fill in the above mentioned positions. *Duties and Responsibilities* Provide technical support to telephone and email requests from users for all hardware, software and associated peripherals. Document and track issues using a ticketing system. Ensure the university`s helpdesk software is utilized correctly. Resolve, redirect or escalate support requests to the appropriate member of the support team. Install and configure operating systems and various software packages to agreed standards. Diagnose and troubleshoot hardware, software, and network issues. Assist in the compilation of technical documentation, guidelines and procedures and ensure they are recorded correctly. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. *Qualifications and Experience* At least a Diploma in any IT- related field. IT related Degree is an added advantage At least 2 years proven experience in IT user support. *Other* *How to Apply* Click HERE To Apply. ---------- itel A70 256GB $99USD WhatsApp: https://wa.me/+263715068543 Calls: 0772464000 ---------- _If you found this article useful_ *Please support Pindula by forwarding to friends and groups*
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