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*Customer Contact Centre Officer (Grade 8)* *Follow Pindula on WhatsApp for daily new updates* https://whatsapp.com/channel/0029Va84dngJP21B2nWeyM3v?if *Job Description* Applications are invited from suitably qualified and experienced candidates to fill in the above mentioned position. *Duties and Responsibilities* Prepares relevant Call Centre reports to other Departments. Handles complex complaints. Recommends the review of business processes and methodologies for quality and timely responsiveness to complaints. Implements quality assurance standards at the Contact Centre. Implements and monitors the Customer Contact Centre Social Media Strategy. Implements and monitors adherence to Service Level Standards. Recommends training and development of Contact Centre staff. Recommends modern trends and technology for development of the Customer Contact Centre. Performs any other duties as directed by the Corporate Communications Manager within the purview of this post. *Qualifications and Experience* A Diploma in Marketing, Communication or equivalent. At least 2 years’ experience in an administrative environment. The Package: ---------- Latest itel A06 on Pindula: 32GB storage, 4GB RAM $69 USD WhatsApp: +263715068543 Calls: 0772464000 ---------- The City of Bulawayo offers an attractive package comprising a competitive salary plus a number of fringe benefits, details of which will be revealed to the shortlisted applicants. *Other* *How to Apply* Applications in envelopes clearly marked Customer Contact Centre Officer should be sent along with a comprehensive Curriculum Vitae and certified copies of Identity Card and relevant academic/professional certificates supported by three (3) professional traceable referees. Applications to be posted to: The Acting Human Capital Director City of Bulawayo P.O Box 558 BULAWAYO Or dropped at Ground Floor, Municipal Buildings (Tower Block) L Takawira & R G Mugabe BULAWAYO The City of Bulawayo is an equal opportunities employer. Deadline: 26 August 2024 _If you found this article useful_ *Please support Pindula by forwarding to friends and groups*
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