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Technical Team Leader: Claims - Old Mutual Zimbabwe

Location: Harare
Hiring Organisation: Old Mutual Zimbabwe

Job Description

This role manages a team in a technical environment, with some individual deliverables and individually accountable for achieving results through others.

Duties and Responsibilities

  • Responsible for the management of a unit of technical specialists in support of business objectives.
  • Normal functions pertaining to management (people, production, customer and finance) apply, but in a technical environment.
  • Team size would vary but would mostly be between 5 and 15 specialist staff.
  • Also responsible for technical deliveries themselves (high level of technical knowledge in related field to their own staff).
  • Technical skills would relate to a field within the administration ambit, i.e. product / process / MIS etc.
  • Carries responsibility to deliver on operational projects within field of expertise

Budget Control:

  • Manages an operational budget.

Operational Delivery:

  • Manages delivery of specialist team in support of business objectives.
  • Responsible to deliver on operational projects within field of expertise.
  • May be personally responsible for some technical deliveries.
  • Extensive experience in day to day management.

Relationship Building:

  • Establishes and maintains relationships with Internal stakeholders.
  • Builds and manages external relationships.

Team Effectiveness:

  • Individually accountable for customer/client service delivery through efforts of others.
  • Accountable for others' time, task and output quality.
  • Balances own priorities with directing and motivating others.
  • Plans and assigns work over the applicable period.
  • Guides and directs staff to achieve operational excellence standards.
  • Creates a climate for optimal performance.
  • Manages performance.
  • Selects potential staff to sustain customer/client service delivery.

Qualifications and Experience

  • Bachelors Degree (B): Insurance And Risk Management
  • Tertiary qualification in Risk Management / Insurance and a professional insurance qualification.
  • 5 years' experience in Technical insurance ( Underwriting and claims).


  • Business Insights, Decision Making, Information Monitoring, Technical Knowledge

How to Apply

To Apply Use Link: 

Deadline: 29 November 2022

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