Pindula
Register Login

Technical Support Specialist (G6) - Zimpost

Location: Harare
Alert: Application Deadline Expired

Responsibilities

The incumbent will report to the Technical Support Manager and will be responsible for the following, among other duties: 

  • Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems be they software, hardware telecomm, application or human related
  • Interact with end-users via phone, e-mail, or messaging to help resolve their technical issues.
  • Maintain a database of all technical issues and resolutions in a computer-based ticketing system.
  • Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
  • Work on site to modify, install, clean, and repair computer software & hardware.
  • Deploy new systems, hardware or software utilities together with appropriate end user training
  • Maintain the organisation’s IT asset register
  • Manage the organisation’s software licences and SLAs
  • Ensure that service providers bills are settled in a timely manner.
  • Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.
  • Coordinate training and orientation for new technology users and help them become familiar with equipment & networks, continually assess needs and requirements.
  • Provide refresher training on systems security, e-mail, applications usage and equipment handling.

Duties And Responsibilities

The incumbent will report to the Technical Support Manager and will be responsible for the following, among other duties: 

  • Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems be they software, hardware telecomm, application or human related
  • Interact with end-users via phone, e-mail, or messaging to help resolve their technical issues.
  • Maintain a database of all technical issues and resolutions in a computer-based ticketing system.
  • Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
  • Work on site to modify, install, clean, and repair computer software & hardware.
  • Deploy new systems, hardware or software utilities together with appropriate end user training
  • Maintain the organisation’s IT asset register
  • Manage the organisation’s software licences and SLAs
  • Ensure that service providers bills are settled in a timely manner.
  • Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.
  • Coordinate training and orientation for new technology users and help them become familiar with equipment & networks, continually assess needs and requirements.
  • Provide refresher training on systems security, e-mail, applications usage and equipment handling.

Qualifications And Experience

  • Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree
  • At least 2 years’ experience in a support environment
  • Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions
  • Ability to work with various stakeholders to understand their needs and build trusted relationships
  • Ability to work collaboratively with internal and external teams
  • Ability to perform under pressure and with defined timelines and milestones
  • Ability to multitask and to adjust quickly to changing priorities
  • Advanced verbal communication skills
  • Possession of a clean Class 4 driver’s licence essential.

How To Apply 

If you wish to be considered for the above position, please submit your application, Curriculum Vitae, including certified copies of academic and professional certificates, addressed under confidential cover to:

Head Human Resources and Administration

‘Vacant Position’

P O Box 3940

Harare

Alert: Application Deadline Expired

Share Product


Recent Jobs


Give us Feedback