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Switchboard Operator (OMAO) - Old Mutual

Location: Harare
Alert: Application Deadline Expired

About

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Job Description

Key Focus &  Role Description 

This role operates a telephone switchboard and requires knowledge of the organization and its people/products. The incumbent is individually accountable for achieving results through own efforts

Key Result Areas:

  • Operates a telephone switchboard (high volume PABX). 
  • Responds to incoming calls and routes calls to correct location. 
  • Places outgoing calls on request. 
  • Records messages and resolves basic queries. 
  • Collects and processes switchboard data and produces reports. 

Incumbent may be called upon from time to time to for relief duties as Contact Centre Agent as situation requires.

Experience:

  • At least two years’ experience in a client servicing environment. 
  • Switchboard operations experience an added advantage. 

Competency Requirements:

  • Should have good communication skills. 
  • Interpersonal and influencing skills. 
  • Stress tolerance and ability to multi task. 
  • Confident, outgoing and self-motivated with a strong work ethic.
  • Team-oriented, open minded and willing to learn.
  • Able to function effectively in a fast-paced work environment. 
  • Broad working knowledge of the Group’s practices, products and operations 
  • Customer service orientation and organizational skills
  • Good data entry, typing/keyboard skills and impressive telephone etiquette.
  • Knowledge of administration and clerical processes
  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications, core systems across the group.
  • Punctuality and consistent work attendance
  • Adaptable

Education

Bachelors Degree (B)

How To Apply

To Apply Use Link:  https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Switchboard-Operator--OMAO-_JR-21952 

Alert: Application Deadline Expired

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