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Optical Assistant - CIMAS

Location: Harare
Alert: Application Deadline Expired

Job Summary

The Group wishes to invite applications from suitably qualified & experienced individuals to fill the Optical Assistant role that has arisen in our organization

Duties And Responsibilities

  • Welcomes patients pleasantly and politely on arrival, assisting with relevant information.
  • Checks to ensure that the medical aid claim form is completed accurately and that all details are included.
  • Captures all patients details on the medical aid claim form into the Trimmed System.
  • Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served.
  • Verifies and validates patient medical aid account.
  • Advises patients on co-payment and shortfall requirements.
  • Obtains pre-authorization from Medical Aid
  • Responds to and resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Receives, screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
  • Schedules appointments for pre-booked consultations.
  • Makes follow up phone calls to remind patients of their bookings.
  • Facilitates the prompt assistance of emergency cases.
  • Verifies prescription with Optometrist before sending it through to Labs.
  • Directs queries and or grievances to the Optometrist.
  • Receipts cash, reconciling the receipts and banking daily.
  • Completes day end closures in liaison with the Administration Clerk.

Qualifications And Experience

  • Diploma in Marketing.
  • Diploma in Secretarial Studies is desirable.
  • Front office experience in a Healthcare or related environment.

How To Apply

To Apply Use Link: https://vacancies.cimas.co.zw/job-application-form/ 

Closing Date: August 29, 2022

Alert: Application Deadline Expired

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