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Merchant Technical Officer Vacancy Manager - BancABC Zimbabwe

Location: Harare
Alert: Application Deadline Expired

Job Summary

Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality.

Duties And Responsibilities

Focus Areas

  • Merchant setups and configurations
  • Setup of merchants within 24 hours of acquisition
  • Accurate configuration of merchants on acquiring system
  • Proper filing of merchant applications and setup forms
  • Engagement with business for receipt of merchant applications Regular engagement with branch and head office unit staff to create awareness of digital banking products
  • Sign off on all merchant setups timely

Device configuration and deployment

  • Setup of merchant devices within 24 hours of application Deployment of devices within 48 – 72 hrs of setup (dependant on location)
  • Accurate configuration of devices
  • Proper filing of device setup documents
  • Ensure devices / payment points are deployed within specified timelines
  • Engagement with technology teams to report any system challenges Maintain all product governance papers

Terminal usage and reporting

  • Sales turnover targets
  • Volume targets
  • Active ratio
  • Quality of reporting
  • Assist business units achieve sales targets
  • Regular visits to merchant shops to ensure devices are working as expected
  • Reporting any faults and replacement of faulty devices with 24 hours of receiving report

Stakeholder and Merchant relationship management

  • • Productive working relationships
  • • Prompt identification, management and mitigation of any risks
  • relating to products
  • • Build strong relationships with till operators and supervisors for
  • our devices to be device of choice
  • • Identify opportunities to leverage opportunities and share
  • knowledge and lessons learnt
  • Effective teamwork, self-management, and alignment with group values
  • • Demonstrate pride in BancABC and Atlas Mara’s brand and values
  • • Handle stress in ways that do not negatively impact others
  • • Plan and manage own workflow, anticipating obstacles, work
  • prioritisation, and following through on objectives within agreed
  • timeframes and according to quality standards
  • • Act in an ethical, transparent, and morally defensible manner,
  • including highlighting unethical practices
  • • Continually share, debate, and communicate learnings
  • • Flag and debate issues constructively
  • • Promote a co-operative climate in working with others to achieve
  • shared goals
  • • Display skill at mentoring/coaching others and resolving conflict

Qualifications And Experience

Qualifications and Work Experience

  • Business / Technical Certificate or Diploma
  • 1+ years in card merchant support role

Special Skills and Competencies

  • Highly analytical and attentive to detail
  • Excellent interpersonal and communication skills with an ability to be assertive when necessary
  • Able to interact confidently with senior stakeholders
  • Sound planning and organising skills with an ability to work with minimal supervision
  • Deadline driven
  • Proactive, resilient, and tenacious

Technical Prerequisite

  • Knowledge of new product governance, control, and risk management
  • Knowledge of the full MS Office suite and MS Projects
  • Ability to understand Technical Architecture of all existing and proposed solutions for digital banking
  • Define SIT, UAT, POST Implementation conditions.
  • Develops accurate and complete test plans.
  • Leads testing efforts.
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.
  • Works with channel owners to identify required changes.
  • Communicates needed changes to development team.
  • Identifies and documents system deficiencies and recommends solutions.

How To Apply

Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Merchant Technical Officer” attaching scanned copies of academic certificates and national ID.


Alert: Application Deadline Expired

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