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Manager: Service Support (Enterprise Business B2B) - Econet Wireless Zimbabwe

Location: Harare
Alert: Application Deadline Expired

Job Purpose

The main purpose of the role is to provide product incubation operational support to all new product-lines and bundled products crafted under Enterprise business. The role does this by periodically reviewing software support log(s); track performance and identify trends, anomalies, and opportunities for improvement to services. The role also provides service management and handover procedures for all leased services to Enterprise business partners/ customers. It also develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.

Key Responsibilities

  • Formulates processes and procedures to be followed in the operations & support of both custom build solution incubation and managed services support
  • Ensure delivery processes are efficient and cost effective and reduce costs and streamline the process without adversely impacting the client experience
  • Evaluates, reviews and ensures security on customer systems & network infrastructure provided internally or out-sourced.
  • Ensures Network Links and Services uptimes, QoS and System Monitoring with real-time AnalyticsTracks and Manages Vendor partner escalations and Service Level Agreements.
  • Review and recommend designs for Data Centre infrastructure to be provisioned internally or out-sourced.
  • Manage preliminary BI analytics and reports on systems performance against revenue lines.Contributes to the negotiation of setting up the contract terms with support systems providers and managed service vendors.
  • Ensures audit and insurance compliance through implementing recommended standards
  • Conducts research on new technologies for Monitoring & Support tools, Cloud based solutions etc. to aid custom build and service management provisioning.

Qualification, Skills and Experience

  • 6 O Levels Including Mathematics, Science and English.
  • 2 A Level passes
  • Degree in Computer Science, Information Systems, Electronic Engineering, Computer Engineering, or equivalentRelevant post graduate or vocational qualification will be an added advantage.
  • Minimum of 4 years’ experience in a systems and infrastructure support or related environment.

How To Apply 

To Apply Use Link: 

 Please note only short listed applicants will be responded to

Alert: Application Deadline Expired

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