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Librarian Department: Manager, Client Services - University Of Zimbabwe (UZ)

Hiring Organisation: University Of Zimbabwe (UZ)
Alert: Application Deadline Expired

Job Description

Applications from suitably qualified members are invited to fill the above-mentioned post. Reporting to: the Deputy Librarian – Operations

The Manager Client Services will be responsible for coordinating the delivery of client- centered, timely, efficient and effective services that utilizes new technologies to achieve service excellence.

Duties and Responsibilities

  • Coordinate the development and update of content on the Library Website.
  • Manage Library Social Media Platforms.
  • Develop quality assurance benchmarks and Standard Operating procedures (SOPs) for the Client Services Division.
  • Coordinate and promote the use of Assistive Technologies for persons with Special Needs.
  • Coordinate the production of the Library Newsletter.
  • Coordinate the hosting of Library events and exhibits.
  • Coordinate the development of Library marketing and promotional materials.
  • Manage and promote all Library spaces and study facilities.
  • Conduct regular monitoring and evaluation activities on Library products and services.
  • Coordinate the commemoration of national, international and cultural days.
  • Conduct staff performance management.
  • Perform any other duties as assigned by the University Librarian.

Qualifications and Experience

  • Possess a Master’s degree in Library and Information Science or any other relevant equivalent Master’s degree.
  • Possess a first degree in Library and Information Science or related field.
  • Have a minimum of five (5) years of relevant post-qualification experience at senior management level in a University or research library environment.
  • Possess skills and competencies in the delivery of Information and Digital Skills for Undergraduate and Postgraduate students.
  • Possess good problem-solving and critical-thinking skills and keep abreast with technological trends.
  • Be a strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes.
  • Possess demonstrable knowledge of current and future trends in academic librarianship.
  • Possess good interpersonal and communication skills.

How to Apply

Applicants must submit six (6) copies of applications, including a curriculum vitae, giving full personal particulars which should include full names, place and date of birth; certified copies of national identification, birth certificate, proof of qualifications, employment and experience, current salary, date of availability, telephone number and names and addresses of three (3) referees. Applications should be addressed to:

The Deputy Registrar

Department of Human Resources

University of Zimbabwe

P O Box MP167

Mount Pleasant


Or hand delivered to University of Zimbabwe, Administration Block Room 113.

Deadline: 09 December 2022.

Alert: Application Deadline Expired

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