Provides ICT support services
Duties And Responsibilities
- Provide and maintain a Helpdesk facility for specific business areas.
- Provide logging functionality for issues or requests within the business.
- Forward logged requests to appropriate resources for resolution.
- Provide updating and communication facilities for all logged requests.
- Provide Helpdesk facility for business areas supported to identify issues and requests for resolution.
- Analyse logged requests and allocate to correct resource for resolution.
- Provide first-line support where applicable.
- Maintain communication to business areas on all downtime issues.
- Maintain and communicates all system availability and change control requests.
- Ensure management information is available at appropriate time.
Qualifications And Experience
- Studying towards s Bachelor of Computer Science (BCoSc), Bachelor of Engineering Technology (BEngTech), Bachelor of Information Technology (BIT) or equivalent
How To Apply
Applications in own hand writing accompanied with a copy of a detailed Curriculum Vitae and certified copies of qualifications should be addressed to:
The Human Resources Officer
Silo Food Industries Ltd
14 Wimbledon Crescent
Or send an email with the position being applied for clearly stated on the subject matter to email@example.com not later than 24 September 2022.
NB: Please note that only shortlisted candidates will be contacted.