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Head Digital Banking - National Building Society (NBS)

Location: Harare
Alert: Application Deadline Expired

Job Description

Job Summary 

You will be responsible for developing the vision, strategy, roadmap, and drive innovation and the delivery of products and services and new operating models to deliver a strong client focused digital ecosystem. This includes focus on enriching the client experience, efficiencies in the front to back processes, and Scalability of client offerings supporting clients and their advisors. 

Duties And Responsibilities

  • Responsible for the commercial success of the Digital banking business by defining the Digital banking strategy and laying of roadmap of activities that will allow the Digital banking enterprise to reach the set targets,
  • Formulate and execute the Society wide customer acquisition strategy through physical and digital channels to achieve expected client book size,
  • Devolves the 3-to-5-year Strategic Plan in conjunction with first Line Management into the annual operating plan to manage the business of the Department by identifying and reviewing the required resources to achieve the objectives of Digital Financial Services,
  • Oversee the Society's New Products enablement on digital channels and Innovation Strategy by overseeing the product development process and, project implementation of the Society's strategic initiatives,
  • The role proactively supports customers by eliminating pain points and solving queries with a view to increase customer satisfaction and loyalty.
  • Collect and analyse data to make well-informed business decisions.
  • The ideal Head of Digital banking is generally a business-facing person, empowered to fill the role. It is important that they understand the digital banking landscape, products, channels, business, and any constraints involved By creating and communicating a clear digital banking evolution path, the Head of Digital banking focuses their efforts on delivering the best possible customer value.
  • Reviews departmental budgets and consolidates the Profit & Loss for DFS department budget for inclusion in the overall Bank Profit & Loss.
  • Develops the business case for new products, improvements to existing products, and business ventures.
  • Originates product change requests and liaises with ICT and O&M to ensure that Change Requests are properly implemented in all systems.
  • Works closely with internal marketing and business teams to identify key target segments, formulate plans to acquire and educate customers, and strategically drive-up acquisition and usage of Internet and mobile banking
  • Drive initiatives that increase customer satisfaction and build brand loyalty.
  • Motivate team members to meet company goals and push for success Submission of necessary reports and returns to ExCo, Board and other regulators
  • Overall responsibility for service centre, contact centre and digital channels sales targets which are defined by business units Create-personalized customer base and internal staff for the group, making sure the customer voice Is heard in the Boardroom.
  • Develops, manage, and monitor CX team to ensure that they track customer experience against key performance indicators

Qualifications And Experience 

  • Technology or Business-related Degree.
  • Master's in Business Administration or Business Leadership or equivalent.
  • A minimum of S to 6 years of experience in the Digital banking; E- Commerce; and |nfoinformation Technology or FMCG industry
  • Experience in the Digital banking space will be an added advantage
  • Financial institutions or e-commerce companies with strong client focused digital platforms.
  • Commitment to deliver the agreed work through the team and relevant stakeholders.
  • Possess strong leadership, presentation and influencing skills. 

How To Apply

Email CVs to stating the position being applied for in the subject section. If you don't receive any response in 3 months, please accept that your application was unsuccessfull.

Deadline: 11 October 2022

Alert: Application Deadline Expired

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