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Forwarding Clerk - Veer Freight Private Limited

Location: Harare
Alert: Application Deadline Expired

Job Summary

  • Freight Forwarding and Communication
  • Customer Relationship Management
  • Financial Performance
  • Internal Quality Processes
  • Report Writing and Meetings

Duties And Responsibilities

Freight Forwarding and Tracking

  • 100% quoting of clients whether for Forwarding or Customs Clearance & Quotation Follow ups
  • Liaising with Clients regarding to the nature of goods and shipments specifications.
  • Management of all duty quotations to clients and ensure that quotations are responded to on time.
  • Receiving feedback from clients regarding quotations given.
  • Giving technical advice to clients.
  • Liaising with other branches and service providers regarding the movement of shipments.
  • Updating clients on shipment movement

Client Relationship Management

  • Market segmentation.
  • Classification of customers and allocating customers to Account Managers.
  • Retaining corporate, loyal and profitable customers.
  • Planning & Visiting corporate clients
  • Attending to and resolving customer complaints.
  • Capturing details of lost and damaged shipments and referring cases to the relevant team

Financial Performance

  • Establishing and maintaining Service Level Agreements and service standards. (Service Level can also be done by HOD’s)
  • Implementing the disbursement policy.
  • Managing critical costs e.g. bond paper, telephone & fuel consumption.
  • Managing debtors.

Internal Quality Process

  • Establishing and maintaining Service Level Agreements and service standards.
  • Complying with quality assurance.
  • Internal Auditing
  • Complying with legal, statutory and licensing requirements.

Profitability and Cashflow Management

  • Ensuring that shipments are delivered on time.
  • Ensuring that customer clearances are done on time so as to avoid demurrages.
  • Ensuring that loading authorities & Duty Authorizations are given in time.
  • Participate in responding to bid tenders, i.e. pricing, terms and conditions.
  • Providing sales leads to Sales and Marketing.

Report writing

  • Writing of reports for monthly, quarterly and annually.
  • Presenting reports to BD Manager.
  • Participation and contributing in departmental meetings

Qualifications And Experience

  • Freight Forwarding Skills
  • Good communication and customer interaction skills.
  • Quality Management Skills
  • Good analytical skills.
  • Good report writing skills.

Education-School level

  • At least 5 "O" Levels including English and Maths plus 2 years experience in the industry
  • Education-Higher Technical, Professional or University.
  • Diploma in Customs Procedures, Diploma in Forwarding Practices and or any other relevant qualifications.

How To Apply

Interested candidates send applications to 

Alert: Application Deadline Expired

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