Wanted is a Distribution Controller to join an organisation in the Agriculture sector in Harare . Candidates invited to apply.
Duties and Responsibilities
- Ensuring zero stock losses on returns of packaging from the market.
- Scheduling packaging logistics to ensure zero stock outs of bin/crates on Farms.
- Designing and implementing packaging plans to match production forecasts and sales volumes.
- Following up on load schedule with the company's transport division to ensure on time deliveries of product to the depots.
- Evaluating delivery schedule compliance and liaising with farms and transport division on corrective actions on variances.
- Identifying and planning customer service initiatives to continually improve our customer experience.
- Developing and implementing customer service delivery KPIs and measuring performance on the KPIs.
- Reporting daily, weekly, and monthly distribution KPIs to internal customers and acting on discrepancies.
- Day to day management of customer delivery queries and generating CAR reports to prevent recurrence.
- Ensuring delivery crew maintains and enhances our image and reputation by providing excellent customer service.
- Ensuring truck crew submits PODs and credit notes as part of route cycle completion.
- Ensuring returns from the market are weighed and recorded accurately following set procedures.
- Analysing root causes for returns and acting on preventative measures on delivery related returns, such as late delivery or damaged product.
Maintenance of product quality
- Developing, documenting, and communicating product loading and offloading standards to delivery crew and ensuring adherence to the SOPs.
Qualifications and Experience
- Minimum 3 years’ experience in distribution management in FMCG industry, preferably dealing with perishables.
- Degree in Logistics or Transport operations management .
- Demonstrated experience in managing a fleet of 20-30 vehicles delivering to retail chains.
- Knowledge of vehicle tracking systems.
- Customer centric and hands-on approach.
How to Apply
To Appply Use Link: https://www.thehumancapitalhub.com/jobs/Distribution-Controller/2167
Deadline: 25 November 2022