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Distribution Controller

Location: Harare
Alert: Application Deadline Expired

Job Description

Wanted is a Distribution Controller to join an organisation in the Agriculture sector in Harare . Candidates invited to apply.  

Duties and Responsibilities

Packaging control

  • Ensuring zero stock losses on returns of packaging from the market.
  • Scheduling packaging logistics to ensure zero stock outs of bin/crates on Farms.
  • Designing and implementing packaging plans to match production forecasts and sales volumes.

Load schedule

  • Following up on load schedule with the company's transport division to ensure on time deliveries of product to the depots.
  • Evaluating delivery schedule compliance and liaising with farms and transport division on corrective actions on variances.

Service delivery

  • Identifying and planning customer service initiatives to continually improve our customer experience.
  • Developing and implementing customer service delivery KPIs and measuring performance on the KPIs.
  • Reporting daily, weekly, and monthly distribution KPIs to internal customers and acting on discrepancies.
  • Day to day management of customer delivery queries and generating CAR reports to prevent recurrence.
  • Ensuring delivery crew maintains and enhances our image and reputation by providing excellent customer service.

Returns control

  • Ensuring truck crew submits PODs and credit notes as part of route cycle completion.
  • Ensuring returns from the market are weighed and recorded accurately following set procedures.
  • Analysing root causes for returns and acting on preventative measures on delivery related returns, such as late delivery or damaged product.

Maintenance of product quality

  • Developing, documenting, and communicating product loading and offloading standards to delivery crew and ensuring adherence to the SOPs.

Qualifications and Experience

  • Minimum 3 years’ experience in distribution management in FMCG industry, preferably dealing with perishables.
  • Degree in Logistics or Transport operations management .
  • Demonstrated experience in managing a fleet of 20-30 vehicles delivering to retail chains.
  • Knowledge of vehicle tracking systems.
  • Customer centric and hands-on approach.

How to Apply

To Appply Use Link: https://www.thehumancapitalhub.com/jobs/Distribution-Controller/2167 

Deadline: 25 November 2022

Alert: Application Deadline Expired

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