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Contact Centre Agent - Old Mutual

Location: Harare
Alert: Application Deadline Expired

Job Description

Wantd is a Contact Centre Agent to join the team.

Duties And Responsibilities 

  • Real-time responses to customer queries logged through WhatsApp, Facebook, Instagram, Twitter, LinkedIn.
  • Manages all incoming content, such as comments, messages, mentions logged through the platform walls and answering them or reacting to them in an appropriate manner.
  • Daily reporting of customer queries logged through the social media platforms Identify and highlight trends in any customer queries.
  • Social media monitoring and trends analysis on online platforms.
  • Tracks, manages and moderates all incoming discussions, engaging social media users where necessary.

Skills

Call Center, Client service oriented, Communication Skills, Critical thinker, Information gathering, Media Platforms, Negotiation skills, Social Media

How To Apply 

To Apply Use Link: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Contact-Centre-Agent_JR-27408?locationCountry=db69eabc446c11de98360015c5e6daf6 

Alert: Application Deadline Expired

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