Wantd is a Contact Centre Agent to join the team.
Duties And Responsibilities
- Real-time responses to customer queries logged through WhatsApp, Facebook, Instagram, Twitter, LinkedIn.
- Manages all incoming content, such as comments, messages, mentions logged through the platform walls and answering them or reacting to them in an appropriate manner.
- Daily reporting of customer queries logged through the social media platforms Identify and highlight trends in any customer queries.
- Social media monitoring and trends analysis on online platforms.
- Tracks, manages and moderates all incoming discussions, engaging social media users where necessary.
Call Center, Client service oriented, Communication Skills, Critical thinker, Information gathering, Media Platforms, Negotiation skills, Social Media