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Complaints Call Centre & Registry Agent (x4) - Consumer Protection Commission (CPC)

Hiring Organisation: Consumer Protection Commission (CPC)
Alert: Application Deadline Expired

Job Description


The Consumer Protection Commission was established under the Consumer Protection Act Chapter 14:44 (No. 5 of 2019) which became Law on 10 December 2019. This Act repealed the Consumer Contract Act Chapter 8:03 and is administered by the Minister for Industry and Commerce. The Consumer Protection commission's core function is to "protect consumers horn unconscionable, unreasonable, unjust or otherwise improper trade practices, as well as deceptive, misleading, unfair or fraudulent conduct." 

The Consumer Protection Commission (CPC) is now inviting suitably qualified and experienced individuals to apply for the above-mentioned position that has risen in the Commission.

Duties And Responsibilities

  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and route calls to appropriate desks foi immediate attention
  • Provide information on the Commission's services and how to access them.
  • Research needed information using available resources in the Commission
  • Make detailed and relevant notes from complainants' interactions and ensuring the notes car be used immediately by legal office.
  • Identify any issues that complainant might be struggling with and assisting with guidance
  • Compiling reports on complainants feedback 

Qualifications And Eperience

  • Diploma or HND in Legal Secretarial Studies or HND Secretarial Studies. At least 2 years experience as a legal secretary is an advantage
  • Effective Communication Skills
  • Knowledge Retention and Recall
  • Ability to Handle Pressure
  • Speed and Efficiency
  • Emotional Stability
  • Empathy
  • Organizational Ability 

How To Apply 

All applications will be treated in strict confidence.

Complete application shall include:

  • Application letter; Detailed CV; Copy of National Identification Card; Certified copies of Academic and Professional certificates; and Names and contacts (telephone and e-mail) of three (3) referees. 


Deadline: 31 October 2022

NB: Only shortlisted candidates will be contacted (The Commission encourages applications from candidates that are multilingual and qualified experienced female applicants).All applications will be treated in strict confidence.

Alert: Application Deadline Expired

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