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Communication Officer – Internal (Grade 6) - Southern African Development Community (SADC)

Location: Southern Africa

Job Summary

The Southern Africa Development Community Secretariat (SADC) is seeking to recruit highly motivated and experienced professionals who are citizens of Member States of the SADC to fill the following regional positions to its Organization Structure.

Communication Officer – Internal – Job Grade 6

Purpose of the job:

  • Responsible to deliver the internal communications functions through printed, digital, online and electronic communications channels, and in line with the Secretariat’s plan and strategy
  • Plan, edit and write content for a variety of internal communications mediums, such as share point, staff intranet, monthly Newsletter, website, television monitors, bulletin boards, to ensure all staff have access to a range of internal communications to keep them up to date with important Secretariat news, to share information and raise concerns, etc.
  • Supervise the work of a team working underneath this position

Duties And Responsibilitie

Communication and Public Relations

  • Develop, implement and use appropriate communication methods, tools and materials to effectively communicate organisational initiatives and projects with internal stakeholders:
  • Notice boards (hardcopies/electronic)
  • In-house journal and newsletter
  • Intranet
  • SharePoint
  • Online (Website, Facebook, Twitter, LinkedIn, YouTube etc)
  • Work with staff and stakeholders to promote the SADC Brand and ensure adherence to brand guidelines spelt out in the SADC Corporate Identity Manual
  • Develop a Customer Service Charter; and train frontline staff on Customer Service and frontline public relations
  • Write, edit and design creative, accurate materials to a high standard for the Secretariat’s internal communications channels (as mentioned above), and submit to the Head for approval
  • Liaise and negotiate with suppliers and service providers on pricing and services for internal communications that are outsourced
  • Brief and supervise external specialists appointed to assist in internal communication activities, and ensure that they meet agreed standards, specifications and deadlines
  • Prepare schedule of internal events, and liaise with Events Management companies for the planning, organisation and media coverage of these events
  • Work with ICT unit to develop, maintain and update the Secretariat's intranet, TV monitors, and SharePoint for internal communications
  • Regularly coordinate with other directorates and ICT unit to review, update and where necessary, generate, write, proofread and edit content for the SADC website
  • Undertake regular analysis of the SADC Website to establish the level of visibility, awareness and knowledge on SADC’s programme
  • Advise and train staff on web content development, updating and posting
  • Assist with multi-media content development and uploading on the website
  • Creates graphic formats for web, video and print delivery to deliver visual interpretation of technical concepts Contribute to the development of scripts for videos to be used in internal communications and general awareness on SADC programmes
  • Evaluate suitability of internal communication channels on a regular basis as required
  • Consult with staff to gain their views on the internal communications; and use information and their suggestions to improve the internal communications function
  • Research and adopt best practices in own specialised area of work, and maintain high level of knowledge in order to effectively undertake the duties of the post
  • Perform any other duties as may be assigned by the supervising officer

Qualifications And Experience

  • At least a Masters in Communication, Public Relations or related field from a recognised institution

Specialised knowledge:

  • Knowledge with multi-media production, communication, and dissemination techniques and methods
  • Proficient in the use of computers and computer software relevant to the position
  • Excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees


  • At least 7-10 years of work experience in communications or public relations

Skills Requirements

  • Communication and presentation skills
  • Interpersonal skills
  • Mentoring and coaching skills
  • Negotiation, persuasion, advocacy, networking and relationship building skills
  • Organisational skills (planning, budgeting, time management, work prioritisation)
  • Research, analytical and problem-solving skills
  • Supervisory skills


  • Apply interpersonal styles/methods to develop and motivate staff
  • Capable of maintaining quality whilst working under pressure and adhering to deadlines
  • Capacity to motivate and influence people positively and creates a climate where people want to do their best
  • Conceptual and practical thinking
  • Customer focused
  • Decisive
  • Demonstrate ability to work independently and largely unsupervised
  • Maintain confidentiality and respectful of sensitive situations
  • Methodical and organised, with a high level of attention to details
  • Organisational awareness with an understanding of how to engage the organisation to get things done
  • Professionalism and adherence to good work ethics
  • Question conventional approaches and encourage new ideas and innovations for progress
  • Resilience and personal drive, self-motivation
  • Results and performance driven
  • Team player

How To Apply

The positions are open to qualified applicants who:

  • Are 50 years old or younger. This requirement is based on the Organization’s need to recruit staff who can serve for a reasonable period of time before reaching the mandatory retirement age of 60 years.
  • Are from the following eligible Member States: Angola, Botswana, Comoros, Democratic Republic of Congo, Eswatini, Lesotho, Madagascar, Malawi Mauritius, Mozambique, Namibia, Seychelles, South Africa, United Republic of Tanzania, Zambia and Zimbabwe.

Closing Date and Submission of Applications: Applications must be submitted to the SADC National Contact Point / of the eligible Member States not later than or on 23 May 2022.

Applications should be accompanied by the following:

  • A cover letter stating the position that you want to be considered for and describe how your qualifications, experience and competencies are relevant to the position
  • Not more than five (5) pages updated curriculum vitae;
  • Certified copies of your degree(s), Diploma(s) and Certificate(s); and
  • Duly signed and completed SADC Application Form.

Should you be shortlisted, you will be required to produce evidence of educational and professional qualifications supporting your application, on the day of your interview.

Gender Mainstreaming

SADC is an equal opportunity employer and particularly encourages applications from female candidates.

If you are results orientated, you have a passion for the transformation and development of Southern Africa, and possess the required competencies, please submit your application.

Only applicants who meet the requirements of the SADC Secretariat and being considered for interview, will be contacted. Should you not hear from the SADC Secretariat within two months after the closing date, kindly consider your application as unsuccessful.

For further details on the position that you want to apply for, job profiles and SADC Application Form, refer to the SADC Website: 

Details can also be obtained from the National Contact Point in your respective country.  

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