Cloud Service Acccount Manager - Telone

The incumbent will report to the Head Data Centre & Cloud Services and will develop and implement cloud services business strategy. 

Major Duties And Responsibilities

Revenue Generation and Profitability

• Develops appropriate strategies for specific Industry sectors to maximize revenue generation

• Negotiates and prepare Service Level Agreements (SLA) for cloud services clients.

• Researches, analyses and recommends prices to the Upper Tariff Commission

• Monitors and generates revenue trends of cloud services clients by analysing the corporate accounts.

• Reduces revenue leakages through accurate processing of new cloud services accounts 

Key Accounts Relationship Management

• Establishes, develop and maintain positive relations with cloud services clients through client visits in order to gain strategic positioning.
• Recommends communication solutions and appropriate technologies to cloud services clients.
• Ensures the smooth implementation and integration of cloud services clients solutions.
• Effectively communicate with cloud services clients through client visits and client engagement.
• Proactively monitor cloud services clients' needs and take preventative and corrective action to meet clients' satisfaction. 

Subscriber Base Growth

• Grows Cloud Services subscriber base as per set targets to ensure profitability and utilisation of the available capacity.
• Analyses Cloud Services usage trends in order to assess network capacity adequacy on a continuous basis.
• Recommends upgrades and/or replacement of Cloud Services network elements to Network Planning arising from identified network bottlenecks deficiencies on a continuous basis.
• Works with Projects teams in the installation and commissioning of new Cloud Services technologies/network elements to address clients' needs on a continuous basis.
• Delivers on going market analysis and assessment of competitor and market intelligence with a focus on the future and value creation. 

Management of Contracts

• Develops and negotiates contracts for cloud services clients.
• Identifies the legal framework within TelOne and also within the telecommunication industry.
• Conducts strategic account review on regular basis, i.e. review service provision to ensure that it's in line with the Service Level Agreement.
• Manages relationships according to contractual obligation between TelOne and cloud services Clients. 

Process Development and Implementation

• Manages relations with stakeholders such as Government departments, community groups and Utilities to ensure support in resource provision on a continuous basis.
• Leads solution development efforts that best address Client's needs whilst coordinating the involvement of Human Resources.
• Identify and recommend new products to network planning.
• Engages internal stakeholders for fast tracking projects.
•  Develops and Implements sales strategies for cloud services clients 

Qualifications / Experience

• Degree in Marketing or Business Management
• Professional Sales or Marketing Qualification is an added advantage
• 3 years' relevant experience. 

Competencies

• Strong business acumen, management and analytical skills.
• Good communication and interpersonal skills with employees and stakeholders.
• Ability to translate insights into action.
• Ability to multi-task and manage multiple priorities. 

How To Apply