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Cloud Service Acccount Manager - Telone

Location: Harare, Bulawayo, Mutare & Masvingo
Alert: Application Deadline Expired

The incumbent will report to the Head Data Centre & Cloud Services and will develop and implement cloud services business strategy. 

Major Duties And Responsibilities

Revenue Generation and Profitability

• Develops appropriate strategies for specific Industry sectors to maximize revenue generation

• Negotiates and prepare Service Level Agreements (SLA) for cloud services clients.

• Researches, analyses and recommends prices to the Upper Tariff Commission

• Monitors and generates revenue trends of cloud services clients by analysing the corporate accounts.

• Reduces revenue leakages through accurate processing of new cloud services accounts 

Key Accounts Relationship Management

  • Establishes, develop and maintain positive relations with cloud services clients through client visits in order to gain strategic positioning.
  • Recommends communication solutions and appropriate technologies to cloud services clients.
  • Ensures the smooth implementation and integration of cloud services clients solutions.
  • Effectively communicate with cloud services clients through client visits and client engagement.
  • Proactively monitor cloud services clients' needs and take preventative and corrective action to meet clients' satisfaction. 

Subscriber Base Growth

  • Grows Cloud Services subscriber base as per set targets to ensure profitability and utilisation of the available capacity.
  • Analyses Cloud Services usage trends in order to assess network capacity adequacy on a continuous basis.
  • Recommends upgrades and/or replacement of Cloud Services network elements to Network Planning arising from identified network bottlenecks deficiencies on a continuous basis.
  • Works with Projects teams in the installation and commissioning of new Cloud Services technologies/network elements to address clients' needs on a continuous basis.
  • Delivers on going market analysis and assessment of competitor and market intelligence with a focus on the future and value creation. 

Management of Contracts

  • Develops and negotiates contracts for cloud services clients.
  • Identifies the legal framework within TelOne and also within the telecommunication industry.
  • Conducts strategic account review on regular basis, i.e. review service provision to ensure that it's in line with the Service Level Agreement.
  • Manages relationships according to contractual obligation between TelOne and cloud services Clients. 

Process Development and Implementation

  • Manages relations with stakeholders such as Government departments, community groups and Utilities to ensure support in resource provision on a continuous basis.
  • Leads solution development efforts that best address Client's needs whilst coordinating the involvement of Human Resources.
  • Identify and recommend new products to network planning.
  • Engages internal stakeholders for fast tracking projects.
  •  Develops and Implements sales strategies for cloud services clients 

Qualifications / Experience

  • Degree in Marketing or Business Management
  • Professional Sales or Marketing Qualification is an added advantage
  • 3 years' relevant experience. 


  • Strong business acumen, management and analytical skills.
  • Good communication and interpersonal skills with employees and stakeholders.
  • Ability to translate insights into action.
  • Ability to multi-task and manage multiple priorities. 

How To Apply

Runhare House, 107 Kwame Nkrumah Avenue Harare: (024) 2783 565/6,

Bulawayo (029) 2717 760 or 2886 688

Gweru: (054) 2221 794 or 2230617,

Mutare (020) 2163395 or 2167666

Masvingo: (039) 2263 284 or 2263 384

Call Centre: Toll Free (024) 2700 950

WhatsApp 0719 700 950 

Alert: Application Deadline Expired

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