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Client Relationship Manager - Old Mutual Zimbabwe

Location: Harare
Alert: Application Deadline Expired

Job Description

Old Mutual is currently loooking for a qualified candidate to fill the above position.

Duties And Responsibilities

  • The Client Relationship Manager is responsible for managing a portfolio of clients by providing a full spectrum of products and services with a view of retaining and growing Custodial Services Business.
  • Ensure the smooth delivery of services and commercial development of the client relationship.
  • Establish strong relationships with key client decision-makers and stakeholders.
  • Develop understanding of each client’s strategic goals and identify ways in which they can achieve their corporate objectives for mutual benefit and economic alignment.
  • Provide leadership for client driven product development requirements.
  • Ensure client satisfaction levels are maintained at a high level.
  •  Establish and maintain relationship and business development plans.
  • Ensure long-term profitability of client relationships.
  • Price new and additional business opportunities for existing clients.
  • Conduct fee negotiations and extensions of current contracts.
  • Ensure relevant key performance indicators are in place to measure performance and reported to clients within agreed timetables.
  • Work closely with Operation Manager to ensure smooth service delivery and close management of change control.
  •  Monitor performance against agreed service level agreements.
  • Ensure smooth client reporting.
  • Develop and maintain a smooth complaints management procedure.

Qualifications And Experience

  • Bachelor Of Business: Business/ Financial/ Marketing Management

Skills

  • Client Reporting, Client Satisfaction, Customer Relationship Management (CRM), Profitability, Strategic Objectives

How To Apply 

To Apply use Link: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Client-Relationship-Manager_JR-23999-1?locationCountry=db69eabc446c11de98360015c5e6daf6 

Alert: Application Deadline Expired

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