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Business Development Manager (OmniContact) - Econet Wireless Zimbabwe

Location: Harare
Alert: Application Deadline Expired

Job Description

The incumbent is responsible for growing revenue from new BPO customer acquisitions and existing business as well as the retention of signed BPO customers (Local, Regional & International). The role is also responsible for developing B2B BPO solutions for customers, Business Planning, Market Development and Team Growth and Development.

Key Responsibilities

Business Planning

  • Drafting the BPO Business Development Strategy for final approval by the COO OmniContact and incorporation into the main OmniContact Corporate strategy.
  • Contributes to the main OmniContact corporate strategy.
  • Formulating and designing local and international sales, business plans marketing and profitability plan for OmniContact channels (Resellers, Marketing Agencies etc.).
  • Developing BPO customer acquisition strategies for the local and international markets.

BPO Solution Development

  • Collaborating with the Technical Support Personnel and Head Contact Centres to design BPO solutions for the customers in line with the provided customers’ business requirements.
  • Collaborating with the Business or Financial Analyst to determine BPO solution and pricing for the developed solutions.

Market Development & Business Growth

  • Identifying and develops new markets for selling OmniContact solutions (products and services).
  • Gathering market intelligence and customer insights in local and international markets to identify new business opportunities.
  • Developing growth opportunities for OmniContact products in existing markets.
  • Understanding the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients.

Channel Development & Partner Management

  • Determining through market information and business intelligence received from Direct Reports to decide the appropriate channel to move solutions.
  • Collaborating with Commercial, S&D to determine the most effective channels to sell the service.
  • Identify and sign-up relevant Partners to sell products in international markets.
  • Identify and signs-up relevant Partners to manage overflow traffic.
  • Managing Partner performance in line with agreed KPIs.

Sales Support

  • Providing collateral and training support to the Sales and Distribution Teams and International Resellers to sell the BPO Offering.

Revenue Growth Strategy

  • Coordinates execution of the OmniContact Business Plan to deliver on agreed revenue targets.
  • Developing sales strategies through a combination of methods that includes Lead Generation, Prospecting, Networking and face to face appointments with new and inactive clients.

Customer Retention

  • Initiating and motivates reviews of trading terms when needed, to ensure retention and loyalty.
  • Designing and implements tactical strategies to enhance service usage on customers.
  • Reviewing the effectiveness of customer retention initiatives and implements required changes.

Financial Management and Control

  • Preparing and consolidates the Business Development budget CAPEX, OPEX and Headcount Budgets for incorporation into the main OmniContact Budget.
  • Reviewing and implements cost containment strategies in line with agreed on KPIs.

Management of the Department

  • Developing the necessary plan/s to ensure that the Department meets its agreed goals and objectives,
  • meets departmental staff on a monthly basis, identifies and agrees key result areas, key objectives/tasks and action plans.
  • Overviews, updates and maintains the departmental organisation structure.
  • Identifies possible vacancies and where applicable, suitable candidates internally or externally, and arranges for the appointment of suitable staff.
  • Develops and implements employee engagement initiatives to drive a high performance team culture and overall business productivity


  • Bachelor's Degree
  • 6 Years Experience 

How To Apply 

To Apply Use Link: 

Alert: Application Deadline Expired

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